W: Can I help you?

　　M: Yes, I’d like to read some articles that are on reserve about British culture.

　　W: Professor Grand’s class?

　　M: That’s right. How could you know?

　　W: Let’s just say you are not the first person coming in asking for those articles.

　　M: Oh, well, seeing as how I haven’t read any of them yet, it doesn’t really matterwhich one you give me first.

　　W: I’m afraid I can’t give you any of them at the moment. They’ve all been checked out.

　　M: You’re joking, all of them?

　　W: Every month. I’ve asked professor Grand twice already to bring in additional copies of the articles, but no sooner do I place them on the shelves than they are gone. See that girl in the black sweater? She’s been waiting for half an hour for those same articles to be returned.

　　M: And here’s me. I went out of my way to free out the whole afternoon to read.

　　W: I’m sorry, but there is not a whole lot I can do about it. All I can suggest is that you come in first thing tomorrow morning and try again. We open at eight.

　　Questions 19 to 21 are based on the conversation you have just heard.

　　19. What is the man surprised to learn?

　　【解析】選[C]。男士來借閱論文，被告知論文都被借走(been checked out)了，不由得說，You are joking, all of them?其中，You are joking表示不相信、驚訝之情(surprised)。同義的表達有Are you kidding?

　　20. What does the woman say about Professor Grand?

　　【解析】選[D]。根據選項無法判斷問題是什么的時候，更需要我們注意聽問題。 題目問Professor Grand的情況，圖書管理員說她已經兩次請Professor Grand拿來多份論文，但總是很快就被借走了。其他選項在對話中都找不到依據。

　　21. What does the woman suggest that the man do?

　　【解析】選[A]。對話的最后部分女士建議男士明天一早就過來(come in first thing tomorrow morning)，并告訴他開館時間為8點。

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