11.A)The importance of good manners.

　　12.D) They were nicer and gentler.

　　13.C) By being kind and generous.

　　14.B) The playgrounds are in poor condition.

　　15.D) They should keep a watchful eye on their children.

　　16.A) They can be creative when they feel secure.

　　17.B) It takes skill.

　　18.D) A lone female with a handbag at her right side.

　　19.D) The back pocket of his tight trousers.

　　20.A) Clothing stores where people are relaxed and off guard.

　　Passage One

　　Do you remember the time when people were a litter nicer and gentler with each other?(12) I certainly do. And I feel that much of the world has somehow gotten away form that. Too often I see people rushing into elevators without giving those inside a chance out first, or never saying "Thank you" when others hold the door open for them. We get lazy. And in our laziness, we think that something, like a simple "Thank You" doesn't really matter. But it can matter very much. The fact that no matter how nicely we dress, or how beautifully we decorate we home, we can't be truly elegant without good manners because elegance and good manners always go hand in hand. In fact, I think of the good manners as a sort of hidden beauty secret. Haven't you noticed that the kindest, most generous people seem to keep getting prettier? It's funny how that happens. But it does. Take the long-lost art of saying "Thank you" like wearing a little makeup or making sure your hair is neat. Getting into the habit of saying "Thank you" can make you feel better about yourself. Good manners add to you image while an angry face makes the best dressed person look ugly.(13)

　　Questions 11 to 13 are based on the passage you have just heard.

　　Q11: What is the passage mainly about?

　　Q12: What does the speaker say about the people of the past?

　　Q13: According to the speaker, how could we best improve our image?

　　Passage Two

　　"Go to the playground and have fun." Parents will often say to their kids. But they should remember playgrounds can be dangerous. Each year about 200,000 children end up in hospital emergency rooms with playground injures. Many injures involve falls from too-high equipment onto too-hard surfaces. Nearly 70% of the injures happen on public playgrounds. Recent studies show they maybe badly designed that protective services are inadequate and their equipments is poorly maintained.(14) Parents should make sure that the equipment in playground is safe and that children are playing safely. Last year the national programme for playground safety gave the nation's playground a grade of "C" for safety after visiting more than 3,000 playgrounds nationwide. Parents should watch closely. They should always be within shouting and running distance of their children.(15) Young children don't understand cause-and-effect, so they may run in front of moving swings. They're also better at climbing up than getting down, so they may panic at the top of a ladder. It's important for children to know you're watching them. Once they feel that sense of security, that's when they can be creative (16).Questions 14 to 16 are based on the passage you have just heard.