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　　整體解析：

　　今年的第一篇passage講了一個有趣的故事。電腦公司信任銷售主管Alex Gordon準備為各區域經理做演講。他準備的相當充分，希望能通過這次演講把自己對事業的熱情積極心態傳遞給這些項目經理。可是，在他演講完后，區域經理們的反應并不像他期待中的那樣好。原來，他在演講中的用詞得罪了在場的、從底層的基本工作做起的女員工。從內容上來看，這篇文章的題材屬于人物故事類。

　　第二篇文章講的是投訴的技巧。作者首先舉了一個在餐廳投訴的例子，強調大吼大叫式的粗魯方式時行不通的，我們應該有禮貌地、清晰地講述我們的不滿。另一方面，作者認為通過信件投訴是不可取的，因為你看不到對方的反應。最后，作者指出投訴是不能過多陳述細節。這樣容易混淆重點。

　　第三篇還是人物故事類的文章。全職媽媽Barbara曾是一名出色的建筑師，專為政府設計建筑。在生完孩子后，Barbara還是決定要重回工作崗位，體現自己在社會中的價值。而她丈夫則覺得照顧家庭更重要。在一個家庭中母親的角色是誰也代替不了的。這個話題與2006年12月四級真題中“15選10”的文章話題不謀而合。相信做過真題的同學不會感到陌生。

　　以下是2010年6月19日英語四級聽力 “長對話原文”：

　　長對話原文第一篇：

　　W: What sort of hours do you work, Steve?

　　M: Oh, I have to work very long hours, about 11 hours a day.

　　W: What time do you start?

　　M: I work 9 to 3. Then I start again at 5:30 and work until 11. Six days a week. So I have to work very unsocial hours.

　　W: And do you have to work at the weekend?

　　M: Oh, yes, that’s our busiest time. I get Wednesdays off.

　　W: What are the things you have to do, and the things you don’t have to do?

　　M: Eh, I don’t have to do the washing-up, so that’s good. I have to wear white and I have to keep everything in the kitchen totally clean.

　　W: What’s hard about the job?

　　M: You’re standing up all the time. When we’re busy, people get angry and sharp. But that’s normal.

　　W: How did you learn the profession?

　　M: Well, I did a two year course at college. In the first year, we had to learn the basics. And then we had to take the exams.

　　W: Was it easy to find a job?

　　M: I wrote to about six hotels. And one of them gave me my first job. So I didn’t have to wait too long.

　　W: And what’s the secret of being good at your job?

　　M: Attention to detail and you have to love it. You have to show passion for it.

　　W: And what are your plans for the future?

　　M: I want to have my own place when the time is right.

　　Questions 19 to 22 are based on the conversation you have just heard.

　　19. What does the man say about his job?

　　20. What does the man think is the hardest part of his job?

　　21. Where did the man get his first job after graduation?

　　22. What does the man say is important to being good at his job?