Passage 2

　　Sophy Brent came to visit me nearly every day. She made me feel uneasy most of the time. She smoked __11__ and never used an ashtray. She followed me into the kitchen while I made tea or coffee or supper and__ 12__ herself to the children's orange juice. She made a great hit with my two-year-old daughter Flora, who would __13__ about her for hours and refer to her lovingly as "sofa", and she was always talking about my husband and asking me where he was.

　　I could not decide why she chose my __14__ , although I realized that nobody else paid her very much attention. Her situation was very difficult in that she was __15__ out of drama school and only nineteen, but being __16__ to play a leading part in a company of fairly __17__ and experienced actors. They would not have liked her much even if she had been good, and as, from all accounts, she was not good so they took every __18__ to run her down. I think she thought that I was the only person around who was both unconnected with the theatre and tolerably __19 __. To associate with me was not, at any rate, to step down the scale. And for my part, although I felt troubled by her I did not dislike her. There was something genuinely outstanding in her personality, and she had such physical __20__ that with me she could get away with anything. She was nice to have around, like flowers or a bowl of fruit.

　　A. helped B. smart B. constantly D. treated

　　E. required F. supreme G. hang H. charm

　　I. continually J. company K. opportunity L. distinguished

　　M. straight N. partner O. disappointed

　　Passage 3

　　As we know, it is very important that a firm should pay attention to the training of its staff as there exist many weak parts in its various departments. Staff training must have a purpose, which is defined when a firm considers its training needs, which are in turn based on job descriptions and job specifications.

　　A job description should give details of the performance that is required for a particular job, and a job specification should give information about the behavior, knowledge and skills that are expected of an employee who works in it. When all of this has been collected, it is possible to make a training specification. This specifies what the Training Department must teach for the successful performance of the job, and also the best methods to use in the training period.

　　There are many different training methods, and there are advantages and disadvantages of all of them. Successful training programmes depend on an understanding of the difference between learning about skills and training in using them. It is frequently said that learning about skills takes place "off the job" in the classroom, but training in using these skills takes place "on the job", by means of such activities as practice in the workshop.

　　It is always difficult to evaluate the costs and savings of a training programme. The success of such a programme depends not only on the methods used but also on the quality of the staff who do the training. A company can often check oh savings in time and cost by examining the work performed by the workers and technicians who have completed a training programme. The evaluation of management training is much more complex than that.

　　21. To be successful in our training programmes, we must understand the difference between______.

　　A. a job description and a job specification

　　B. what is taught and how it is taught

　　C. learning about skills and training in using them

　　D. the savings in time and the savings in cost

　　22. The success of a training programme depends on_________.

　　A. the places where the training takes place

　　B. the correct evaluation of the costs and savings of the programme

　　C. the performance of the workers and technicians trained in the programme

　　D. the training methods and the quality of the training staff

　　23. A training specification specifies_______.

　　A. the performance required for a certain job

　　B. the behavior, knowledge, and skills expected of an employee

　　C. the training contents and methods

　　D. the costs and savings of the programme

　　24. According to the passage, which of the following statements is NOT true?

　　A. As there exist weak parts in different departments of a firm, the training of its staff is highly necessary.

　　B. A training specification is based on the information collected from a job description and a job specification.

　　C. Training in using skills and learning about skills usually do not happen at the same place.

　　D. It is easier to evaluate management training than to evaluate the training of workers and technicians.

　　25. The best title for this passage might be_______.

　　A. A Successful Training Programme

　　B. How to Describe and Specify a Job

　　C. Staff Training

　　D. The Importance of Training Workers and Technicians