M: Certainly. Well all we need is some sort of identification with your name and address on it.

　　W: Oh dear. We just moved, you see, and everything has my old address.

　　M: A driving license, perhaps?

　　W: No, I don’t drive.

　　M: Your husband’s would do.

　　W: Yes, but his license will still have the old address on it.

　　M: Perhaps you have a letter addressed to you at your new house?

　　W: No, I’m afraid not. We’ve only been there a few days, you see, and no one’s written to us yet.

　　M: What about your bank book?

　　W: That’s just the same. Oh dear, and I did want to get some books out this weekend. We’re going on holiday to relax after the move, you see, and I wanted to take something with me to read.

　　M: Well, I’m sorry, but we can’t possibly issue tickets without some form of identification. What about your passport?

　　W: What? Oh yes, how silly of me. I’ve just got a new one and it does have our new address. I’ve just been to book our tickets so I have it on me. Just a minute. Here you are.

　　M: Thank you. Well, that’s all right. Now if you’d like to go and choose your books, your tickets will be ready for you when you come back to the desk to have them stamped out.

　　W: Oh, thank you. Er, how many books am I allowed to take out?

　　M: You can take four books out at a time and you also get two tickets to take out magazines or periodicals. Newspapers, I’m afraid, can’t be taken out; they have to be read here.

　　W: Oh that’s fine. We have our own daily newspaper delivered to the house. Oh, do you have a record library? Some libraries do, I know.

　　M: Yes, we do. You have to pay a deposit of £5 in case you damage them. But that entitles you to take out two records at a time. We also have everything available on cassette if you prefer it. Cassettes seem to be much more popular than records lately.

　　W: Oh yes, as a matter of fact, I would prefer cassettes but I won’t take any out today. I’ll leave it until we come back from our holidays. Could you show me where your history and biography sections are, please?

　　M: Yes, just over there to your right. If there’s any particular book you want, you can look it up in the catalogue, which you’ll find just round the corner.

　　W: Thank you. Oh, and how long am I allowed to keep the books for?

　　M: For three weeks. After that you must telephone to renew the books if you wish to keep them longer. Otherwise we charge 20p a day for each book.

　　W: Oh dear. We’re going away for six weeks. Can I renew them now?

　　M: I’m afraid not. You must do that at the end of three weeks. Someone else might want them you see. And in that case we have to ask you to return them.

　　W: You mean, if someone wants them after my three weeks are up I have to bring them back?

　　M: Yes, but just telephone and we’ll see what we can do.

　　W: But I’m going to Tahiti. It would cost a fortune.

　　M: Well …

　　W: Oh, never mind. I’ll leave it until we get back. It’s not worth all the bother. I’ll get some paperbacks in the airport. Well, thank you. I’m sorry I’ve been such a nuisance. Good morning.

　　M: Not at all. Good morning.

　　Questions 19 to 21 are based on the conversation you have just heard.

　　19. What does one need to do to join this library?