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范文

　　Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter, use Donna instead.

Dear Sir,

　　I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

　　However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

　　I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

　　An early response will be appreciated.

Sincerely yours,

Donna

譯文

親愛的先生：

　　我寫這封信是為了讓你知道你們一個員工的服務態度。我收到你們上個月的話費單后發現有些計算錯誤，我覺得我被多收了兩個國際長途費用。

　　但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態度實在讓人難以接受。

　　我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。

　　請早日回復。

真摯的：堂娜

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