W: yes. I teach their daughter Pen at school. She is a bit careless and lazy about her school work, but a bright little thing and very popular with her age group.

　　Questions 19 to 22 are based on the conversation you’ve just heard.

　　19. Why does old Jake look terribly depressed?

　　B.He can no longer work at sea

　　20. What do we learn about Jake’s wife?

　　A.She passed away years

　　21. What does the man say about Jake’s daughter?

　　C.She has never got on with her father

　　22. What does the man say about Jake’s doctor?

　　B.He is excellent but looks bad-tempered

　　Conversation Two

　　W: Hello, Mr. Summerfield. How are you today?

　　M: Very well. Thank you, Ms. Green.

　　W: What can I do for you?

　　M: Well, unfortunately, (23題答案標志:1.前二回合必出.2.強調項標志詞必出)there is a problem with the order we received from you yesterday. (23題答案:1.聽見什么選什么2.重讀原則,反復讀MANUAL,包含此詞的選項必是答案)It seems we haven’t seen the right quantity of manuals to support the telephone system.

　　W: Oh, dear, that’s bad news. I’m very sorry to hear that, and you don’t know how many packs are without manuals?

　　M: No, because we haven’t opened every pack. (24題答案標志：1.轉折項標示詞必出)But in several of those that have been opened there are none, no manuals.

　　W: I’m very sorry about this inconvenience, Mr. Summerfield.(24題答案:聽見什么選什么) We’ll send out the manuals this afternoon by express mail entirely at our cost, and the manuals should arrive tomorrow or the day after at the latest.

　　M: All of them, right?

　　W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.

　　M: Yes. Yes, I see.(25題答案標志:1.停頓常出) That would be great.(25題答案)