W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out why the mistake happened

　　M: Right. Thanks for your swift action.(25題答案)

　　W: Not at all. Thank you and goodbye for now. Do call if there is anything else.

　　M: All right. Thank you. Goodbye, Ms Green.

　　W: Goodbye.

　　Questions 23 to 25 are based on the conversation you’ve just heard.

　　23. What problems are the speakers discussing?

　　C.Some of the packs do not contain manuals

　　24. What does the woman promise to do?

　　D.solve the problem at her company's cost

　　25. What does the man think of the solution?

　　A.Ideal

　　SECTION B

　　Passage 1

　　Attracting and feeding wild birds are (26題)entertaining activities that have long been enjoyed by people all over the world. Feeding birds has become so popular that prepared feed mixtures are readily available. We feed birds for many reasons. Many (26題同意替換，此處既然是“享受觀鳥的過程”，實際已給出明確的情感傾向，不太可能選C.It takes lots of time這類中性偏負面的態度)pleasant hours can come from watching birds. A hobby often develops into a serious study of their habits. Accurate identification of birds is usually the first goal. But observations that an amateur bird-watcher can make are really limitless. There is, (27題答案標志：1.轉折項標志詞必出)however, responsibility associated with bird feeding, (27題答案)including a disease hazard. Attracting numbers of birds continually to the same spot can be harmful to them, (有網站認為此處談到了選項B的內容，但個人覺得這句重點仍然是談鳥兒進食受影響更大，而不是環境。)particularly species that pick food from the ground contaminated by the droppings of other birds. In winter feeding efforts are most satisfying to people and are of greatest benefit to birds. During this time when fewer natural foods are available and air temperatures are lower, extra feeding can keep a bird warm and well. Once begun, feeding should never stop during these lean months. If you start a local increase of birds, be prepared to do what may be required to eliminate hazards to those you want to befriend. (28題答案:后三必出)A constant supply of food should be given until the cold is over and spring has come. If feeding is stopped during severe weather, birds used to relying upon the feeders must starve.

　　Questions 26 to 28 are based on the passage you’ve just heard.

　　Q26 What does the speaker say about bird watching?

　　A.It's entertaining.(一起祈禱選C吧)