When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (36) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (37) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (38) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (39) ______ he or she has a just claim.

　　Consumers should complain in (40) ______ whenever possible, but if they cannot get to the place of purchase, it is (41) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (42) ______, and especially when the consumer can demonstrate what is wrong with the item in (43)_________. If this cannot be done, (44) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (45) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (46)_________________________________________________.

　　答案及解析：

　　Section C

　　36.【解析】claim。從manufacturer’s這個所有結構可知所填詞為名詞，而且可以和介詞for搭配。另外，live up to和所填詞構成動賓搭配，live up to意為　“遵守(諾言、原則等)，符合”。句中的or表示：faulty和or后面的部分是選擇性并列關系。那么，consumer買的商品可能有瑕疵或者不像manufacturer標榜得那么好。claim作名詞時常和for搭配，for后面的it指代的是an item。

　　37.【解析】produce。空前will限定所填詞為一原形動詞，并在句中作謂語，和results構成動賓搭配。主語this action是指上句中的present the guarantee at the store of purchase，在很多情況下，這種方式都比較有效。表示“產生好的效果”的搭配有produce / bring about / bear / give / yield (good) results。

　　38.【解析】complaint。從in general(一般而言)可知，這句話是對上一句的進一步說明，所填詞很可能和上一句中的關鍵詞complain有關，而且作空后settled的賓語。Settle暗含“解決(棘手的或令人不愉快的事情)”。complaint是complain的名詞形式，take one’s complaint意為“抱怨”，等同于complain。

　　39.【解析】assuming。空前的句子結構已完整，所以本空應填一“動詞+ing”，即現在分詞作伴隨狀語。

　　40.【解析】person。in person意為“親自，本人”，為固定短語。空后的轉折句but if they cannot get to the place of purchase...to phone or write the complaint in a letter起提示作用。

　　41.【解析】acceptable。空前的It is及to phone…表明本空中應填一形容詞。考生應注意：短文聽寫中若出現It is/was to do結構時，所填詞往往為以�瞐ble結尾的形容詞。