7. 投訴信

　　March 15, 2005

　　Dear Sir,

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days, we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15 degrees centigrade, far from the standard temperature range from zero to nine degrees centigrade.

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

　　Yours faithfully,

　　Xiao Yan

　　(1) 投訴信(抱怨信、批評信)是寫信人向收信人表示不滿的信函。寫信時，要注重事實，做到客觀、真實，不能摻雜主觀因素;說理時，要講究策略，有理有節;提出解決方案時，應合理合法，公平公正，盡量爭取雙贏的結果。

　　首段：提出投訴內容，也可先自我介紹。

　　主體：具體說明投訴的內容及其原因。

　　結尾：著重表達自己的要求，并可提出委婉的警告。

　　(2) 常用套語

　　開頭句：

　　 I am writing to complain about/that…

　　 I am writing to express my extreme dissatisfaction with…

　　 I would like to lodge a complaint regarding...

　　 It is a great pity that we find there is something wrong with…

　　結尾句：

　　 I will appreciate it very much if you could…

　　 I would be perfectly satisfied if you can kindly…

　　 I trust you will take my complaints seriously and…

　　 I would like to have this matter settled by the end of…

　　[范文]

　　May 15, 2005

　　Dear Sir or Madam,

　　I am Li Li, a regular customer of your department store. I am writing to express my extreme dissatisfaction with the service in your store.

　　The focus of the complaint is the poor service of a saleslady at the shoe department. Two days ago I intended to buy a pair of shoes, but no one served me. To my surprise, I found 3 salesladies sitting behind the desk, talking. They just ignored my existence. When finally one of them came, she went to the length of complaining about my interrupting their talk. I was so amazed that I decided to buy my shoes elsewhere.

　　I trust you will take my complaints seriously so as to attract more customers, as I do think there is still much room for improvement on your service.

　　Sincerely yours,

　　Xiao Xiao