（八）投訴信

1．寫作攻略
　　投訴信也叫抱怨信。一般是當自己的正常生活受到騷擾、自己的利益受到侵害或當社會規范有失規范時，用來表達不滿情緒和提出批評。所有的投訴信都有一個共同點，就是最終是要收信人解決問題，所以需要提出解決方案。考生應該注意如果題目中沒有給出解決方案，那么就要根據投訴內容中的不滿提出自己的解決方案。具體寫作步驟：
　　首段：表明來信所要投訴的問題，盡可能做到客觀禮貌，給讀者留下好印象，應該記住讀信人不一定就是錯誤的責任人，他的合作對事情的最后解決有著非常重要的作用。
　　主體段落：寫明投訴的原因、問題的經過及產生的后果。可以說具體的理由，也可以說問題的具體體現方式。
　　結尾段：提出解決方案，不需展開。這段應體現書信的禮貌原則，可以用類似“如果你能……，我將十分感激”這樣的表達方式。還要注意做到公平、公正。
2．必背模版句型

I am writing to make a complaint about...
我寫信是為了投訴……

I am most reluctant to complain, but...
我非常不愿意投訴，但……

One annoying aspect of your service is...
你們的服務項目中一個令人不滿的地方是……

I have been pleased with your services for years, but now I feel very disappointed.
多年來我一直很滿意你們的服務，但現在我非常失望。

I would like to draw your attention to the problem/fault...
我想讓您知道這個問題/錯誤……

I am writing to inform you that I find... unsatisfactory.
我寫信是為了告訴你我發現……令人非常不滿意。

I wish to express my dissatisfaction/disappointment about...
我想表達我對……的不滿/失望。

It would be highly appreciated if you could...
如果你能……我將萬分感謝。

I trust you will take my complaints seriously and...
我相信你會認真對待我的投訴，并且……

I hope you will give due attention to this matter.
希望對此事你能給予足夠的重視。

I would like to get this matter settled by the end of this month.
我希望能在月底解決這事。

I could not be more satisfied if you can kindly...
如果你能……我將會非常滿意。

I would appreciate it very much if you could...
如果你能……我將非常感謝。
3．必背經典范文

Dear Sir or Madam，
　　I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room, because I find the present sharing arrangement inconvenient.
　　I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly makes calls at night. In addition, he often uses my things without asking for my permission. Under such circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.
　　I believe you will agree that the only solution is for me to move into a room of my own, where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me, preferably not in the same building.

Sincerely yours,
Tom Williams

譯文

親愛的女士或先生：
我寫信來是告訴您下學期我想搬到一個新房間。我想要一個單獨房間，因為我覺得現在這樣合住非常不方便。
我之所以對我現在的室友不滿是因為他毫不顧及他人的行為。一方面，他老是有朋友來訪；另一方面，他夜里經常打電話。另外，他經常不經過我允許就用我的東西。在這種情況下，我很難專心學習，現在我的成績已經下降了。
我相信您肯定同意惟一的解決辦法就是我搬到單獨的房間，那樣就沒有什么干擾了。如果您能幫我安排一個單獨的房間，最好不要在目前這個樓里，我將萬分感謝。

您真摯的：湯姆•威廉姆