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　　Directions:

　　You have recently returned from a trip. However, you were dissatisfied with the service you received at the hotel where you were visiting.

　　Write a letter to the manager of the hotel. Give details of when you stayed, explain why you were unhappy with the service and say what you’d like to be done about it.

　　參考范文

　　Dear Sir or Madam,

　　I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 2nd and 11st April this year.

　　Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the restaurant was similarly disappointing. Not only was it extremelyoverpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.

　　I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill (receipt enclosed). I look forward to a favorable reply at your earliest convenience.

　　Yours sincerely,

　　Li Ming

　　參考譯文

　　尊敬的先生或女士：

　　今年4月2日至11日，我假期期間曾住在貴飯店。我寫(xiě)信是為了表達(dá)對(duì)于貴飯店服務(wù)的不滿。

　　盡管貴飯店被評(píng)為五星級(jí)飯店，我發(fā)現(xiàn)房間并非每天清理，我的床每三天才整理一次。此外，飯店的食物也同樣令人失望。不但價(jià)格過(guò)高，而且質(zhì)量很差。因此我被迫外出在當(dāng)?shù)仫埖昃筒汀?/P>

　　我相信您會(huì)認(rèn)真對(duì)待我的投訴，并且將來(lái)盡力提升服務(wù)。我也將感謝您給我的賬單以折扣(附上收據(jù))。期待盡快得到您圓滿的答復(fù)。

　　您真誠(chéng)的，

　　李明

　　亮點(diǎn)詞匯

　　express表達(dá)

　　dissatisfaction不滿

　　service服務(wù)

　　receive受到

　　hotel飯店

　　vacation假期

　　March三月

　　although盡管

　　rate評(píng)級(jí)

　　five star五星

　　clean清潔

　　on a daily basis每天

　　make up整理

　　in addition此外

　　restaurant飯店

　　similarly同樣地

　　disappointing令人失望的

　　not only不但

　　extremely非常

　　overprice價(jià)格過(guò)高

　　quality質(zhì)量

　　poor差

　　therefore因此

　　be forced to被迫

　　eat out外出就餐

　　local當(dāng)?shù)氐?/P>

　　trust相信

　　complaint投訴

　　seriously認(rèn)真地

　　make every effort to盡力

　　improve改進(jìn)

　　in the future將來(lái)

　　greatly非常

　　discount折扣

　　bill賬單

　　receipt收據(jù)

　　enclose附上

　　favorable圓滿的

　　reply答復(fù)

　　at your earliest convenience盡快

　　道長(zhǎng)點(diǎn)評(píng)

　　投訴信首先要引出你要投訴的內(nèi)容，其次表達(dá)你對(duì)此事所帶來(lái)不便的感受和心情，最后對(duì)有關(guān)人員做出的努力表示感謝。

　　句型拓展

　　1

　　We will appreciate your willingness to make up for the loss.我們對(duì)您愿意補(bǔ)償損失表示贊賞。

　　2

　　I wish to prefer you to an incident which occurred in your restaurant, calling for some remedial action.我想告知您發(fā)生在貴飯店的一件事，希望您采取補(bǔ)救措施。

　　3

　　I am writing to you in the hope that you could do me a favor to improve the horrible situation.我現(xiàn)在寫(xiě)信給您希望改進(jìn)現(xiàn)狀。

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