浙江省2013年7月高等教育自學考試

民航乘務英語試題

　　課程代碼：01428

　　請考生按規定用筆將所有試題的答案涂、寫在答題紙上。

　　選擇題部分

　　注意事項：

　　1. 答題前，考生務必將自己的考試課程名稱、姓名、準考證號用黑色字跡的簽字筆或鋼筆填寫在答題紙規定的位置上。

　　2. 每小題選出答案后，用2B鉛筆把答題紙上對應題目的答案標號涂黑。如需改動，用橡皮擦干凈后，再選涂其他答案標號。不能答在試題卷上。

　　PART 1 Reading Comprehension

　　DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C,

　　D. Please choose the correct or best answer to each question and mark it on your ANSWER SHEET. (本大題共15小題，每小題2分，共30分)

　　Passage 1

　　Cabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’service image. Passengers’opinion of an airline is based on their speech, behavior and service standar

　　D.

　　Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.

　　First, cabin attendants should enjoy their work. They are doing an exciting and challenging jo

　　B. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide a courteous and efficient service to the passengers. Second, a warm concern for other people is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for people are the best qualities.

　　1. How do passengers get their opinions of the airlines?

　　A. CAs’speech

　　B. CAs’behavior

　　C. CAs’service standard

　　D. All of the above

　　2. The excellent quality of cabin service is NOT judged on ____.

　　A. the request of the passengers

　　B. the friendliness of the cabin attendants

　　C. the courtesy of the cabin attendants

　　D. the height and vision of the cabin attendants

　　3. Why should cabin attendants keep smiling during their work?

　　A. Because they like smiling.

　　B. Because smile is a good way to help passengers relax.

　　C. Because the passengers ask them to smile.

　　D. Because it can make their faces thinner when smiling.

　　4. The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____.

　　A. rigid physical requirements

　　B. a warm concern for the passengers

　　C. a courteous and efficient service to the passengers

　　D. good professional image

　　5. According to this passage, we can know that the cabin attendants�� work is NOT ____.

　　A. comfortable

　　B. necessary

　　C. challenging

　　D. exciting

　　Passage 2

　　Cabin attendants seem generally satisfied with the majority of caterers(配餐公司) they use. In a survey about aviation caterers, most cabin attendants found that the caterers usually have an experienced staff, qualified chefs and a good product. While there may be occasional lapses in good service or quality, most caters receive high marks from cabin attendants.

　　The success is in the “whole package”. There’s no part of the catering process that isn’t critical, quality food, attractive presentation, proper packaging, on-time delivery are all important.

　　Some caterers rank high because not only do they have quality ingredients and an interesting menu, but also they have refrigerated vehicles, a rapid turn-around for linens and dining ware and a 24-hour hotline service.

　　In addition to the full-time chefs, they have a long list of colleagues for specialty items. In America, chefs at New Horizons are well known for their in-house breads and pastries, and in particular for their Florida stone cra

　　B.

　　A Chicago-based caterer, the company provides meals for a “huge number of sports teams”. In the face of fierce winter winds, ice and snow, Georgis provides good catering from its location near the metropolitan center to virtually every outlying airport. It’s always a challenge to cater a flight for certain special passengers, such as those with religious dietary rules.

　　While catering generally receives high masks from most of the cabin attendants responding, there were a number of highly critical comments.

　　Cost and packaging are generally still big issues. A catering order for breakfast and lunch for 200 passengers excluding wines is regarded as too high for the airlines.

　　6. Which of the following is NOT mentioned as characteristics of good caterers?

　　A. Experienced staff.

　　B. Qualified chefs.

　　C. Good price.

　　D. Good product.

　　7. Quality food, attractive presentation, proper packaging and on-time delivery are ____.

　　A. different packages

　　B. not critical

　　C. all critical

　　D. given here in the order of the process of packing

　　8. Specialty items mentioned do not include ____.

　　A. quality ingredients

　　B. in-house breads pastries

　　C. Florida stone crab

　　D. pastries

　　9. The Georgis company did a challenging job because ____.

　　A. there was strong wind

　　B. there was ice and snow

　　C. it was winter

　　D. religious meals have many special requirements

　　10. ____ are still big issues.

　　A. Refrigerated vehicles

　　B. Cost and packaging

　　C. A rapid turn around for linens and dining ware

　　D. A 24-hour hotline service

　　Passage 3

　　The cabin crew check that all the passengers are on board, and the doors are closed and locke

　　D. Gently the walkway swings back from the fuselage, the body of the aircraft, and a specially designed powerful tractor pushes the giant 747 away from the loading bay. Meanwhile, the airport traffic control has given clearance to start the engines and the flight crew carries out all the last minute checks. All the systems are in full working order, and the wing flaps(襟翼) and flying controls are teste

　　D.

　　At the same time the cabin crew check that all the passengers are wearing their seat belts properly and then demonstrate the emergency procedures. They point out the exits on the plane, and demonstrate how to wear and inflate the life jackets located under each seat. Lastly they show how to use the oxygen masks that automatically fall from the ceiling should it become difficult for the passengers to breathe.

　　A puff of smoke from the jet, and a slow whine gradually becomes a low roar(咆哮，巨響) as the first engine is started up. One by one the four engines come to life, though there is little to see apart from the shimmer of the exhausts. After a final signal to the ground crew that the engines are running normally, the captain eases the plane along the network of taxiways that lead to the runway, and takes his place in the queue for take-off.

　　With a thunderous roar, the plane departs. With flaps fully extended for take-off the 747 turns into the main runway. The pilot and co-pilot each place a hand firmly on the throttle levers(油桿), and push them steadily forwar

　　D. The vibration and noise swells as the engines are brought up to full power. Suddenly the brakes are released, and the passengers are pressed back into their seats as all 313 tons of the Boeing 747 accelerates up the runway.

　　11. What should the cabin crew do before the planes takes off?

　　A. They check that all the passengers are on boar

　　D.

　　B. They check that all the passengers keep their seat belts fastene

　　D.

　　C. They demonstrate how to put on the life jackets and how to use the oxygen masks.

　　D. All the above.

　　12. Which of the following sentences is NOT true?

　　A. Both the taxiway and the runway can be used for take-off and the captain should know which way to choose.

　　B. The captain has to wait for his turn before the plane is permitted to take off.

　　C. The oxygen mask is kept in the ceiling compartment of the cabin.

　　D. The pilots can start the engines of the plane when they get the clearance from the traffic control.

　　13. In deciding when a plane takes off, ____.

　　A. the cockpit is instructed by the cabin attendants

　　B. the cockpit requests the controllers

　　C. the traffic controllers, the cabin attendants and cockpit crew cooperate with one another

　　D. the captain will decide when

　　14. What kind of plane is a Boeing 747?

　　A. It is a giant, four-engine plane.

　　B. It has many engines and only the first engine can work.

　　C. It is a light but noisy plane.

　　D. It is a trouble-free plane, and never has anything wrong with it.

　　15. The sentence “…the passengers are pressed back into their seats …”in the last paragraph may possibly mean that ____.

　　A. the passengers are hijacked by armed hijackers

　　B. the passengers can’t resist the G—force (地球引力) of the plane when it is speeding up

　　C. the passengers are confined to their seats

　　D. the passengers are playing the game

　　相關新聞：

　　各地2013年10月自考報名時間及方式匯總

　　考試吧：2013年7月自考成績查詢交流平臺

　　各地2013年7月自考成績查詢時間及方式匯總

　　考試吧模擬考場：自學考試歷年真題在線測試