四 投訴信 (A Letter of Complaint)

　　在人們的生活中經常會發生一些事情，比如消費利益受損、正常生活和工作受到干擾等等令人傷腦筋的事情，有時寫封投訴信不失為一個解決的辦法。

　　投訴信通常包括以下幾個方面的內容：說明投訴的原因并表示遺憾;實事求是地闡述問題發生的經過，切記不要夸大其詞;指出問題引起的后果;提出批評及處理的意見或敦促對方采取措施或者提出所希望的賠償以及補救方式。

　　寫作“三步走”：說明投訴問題->描述具體情況->期待解決方案

　　提示：寫投訴信時語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進行人身攻擊。同時，在描述問題時盡量采用被動句式，使描述更加客觀合理。

　　Directions:

　　You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.

　　You should write about 100 words on ANSWER SHEET 2.

　　Do not sign your own name at the end of the letter. Use "Li Ming" instead.

　　Do not write the address.

　　范文：

　　Dear Manager,

　　I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera's operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention.

　　Yours,

　　Li Ming

　　譯文：

　　尊敬的經理：

　　我冒昧給你寫這封信，投訴我上周五在您商店里購買的數碼相機的質量問題。購買至今的五天中，各種問題一個接一個地出現。一方面，相繼屏幕總是黑屏，我們使用起來仿佛和傳統相機沒有區別。另一方面，電池的狀況也不盡人意，只能支持相機工作兩個小時。因此，我希望可以換一個相機，否則我要求退款。我希望這個問題能夠得到足夠的重視。

　　謹上，

　　李明

　　閃光詞匯及詞組：

　　venture: v. 冒昧，斗膽

　　in sb's possession: 擁有

　　emerge: v. 顯現出來

　　one after another: 一個接一個

　　make sth no different from sth: 使...和...沒有區別

　　distressing: adj. 令人苦惱的，使人痛苦的

　　萬能句型：

　　I venture to write to complain about...

　　For one thing... For another...

　　Therefore, I wish to exchange it for another ... or I declare a refund